F . A . Q

How do we package our epoxy?

Our resins and hardeners are packaged in plastic jugs up to one gallon in size and with a sealed top. Multiple gallon kits are still shipped in gallon increments. We take great pride in our packing methods which are followed for every box we ship. This means your shipment virtually always arrives intact and damage free.

 

What is your return policy?

 

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 4 weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).

If you need to return an item, simply contact us at info@promiseepoxy.com so we can process a return request and send you a return label.

For our full return policy, click here.

 

Shipping & Handling Times?

Any Orders Received On A Business Day At Or Before 4:00 PM (EST) Will Ship Out Same Business Day (All orders shipping to a United States Address)

Any Orders Received After 04:00 PM (EST) Will Ship Out the Following Business Day

Let’s take a look at some examples. Keep in mind that all orders need to be in stock and no payment, fraud, or address holds must be placed on your order for these examples to be true. Issues regarding your order can delay shipping times. We do our best to correct any of these issues for you. Always double-check your shipping and billing address before completing your order at checkout. We will notify you of an error if it affects your order’s shipping times.

Example 1 – If you place an order on a Monday at 3:30 PM, then it will ship out on that same Monday.
Example 2 – If you place your order on Friday at 5:30 PM, then it will ship out on the following Monday.
Example 3 – If you place an order on Saturday or Sunday at any time, they will ship out the following Monday.

Customer Service Hours of Operation
Monday–Friday
9 AM–5 PM Eastern Time

Holidays will affect handling time. Promise Epoxy recognizes all holidays that our shipping carriers recognize. For more information, please check the shipping carrier’s website for the holiday schedule.

Shipping Times

Shipping time is dependent on what item was purchased, how heavy the order is, and how far away you live from our shipping facilities.

If you choose any of our free shipping methods, then we will ship the order out as economically as possible based on these US carriers: FedEx. We do not allow our customers to specify which carrier we use. You can select from multiple shipping methods at the checkout section if you desire. Shipping fees will be charged accordingly.

 

What if my epoxy freezes during shipment?

Our testing has shown that epoxy freezing for a short period of time is not harmful to the product and will properly cure. You must bring the product back to its natural state. We strongly suggest not storing the epoxy anywhere which could result in freezing for more than a few days.